User research is typically the most time intensive and expensive component of website redesign efforts.

skyBuilders has developed an online methodology that allows us to work with your typical users, wherever they are, and without costly travel expenses.

Large consumer-oriented firms can afford to use just any testers, because all consumers are relatively similar. But skyBuilders can work with volunteers from your existing user base, using screen-sharing and screen-capture tools that work through the web browser.

We can summarize and deliver our work in the form of personas and scenarios.

See for example our personas for CM Professionals.

We work with you to establish the goals of each typical user or persona, as well as your organization's goal for each type of user.