skyBuilders ISP Support Contacts

Jesse Burkhardt, modified 2002/08/05

1. Primus Contacts
2. Sprint Contacts
3. TowerStream/Galaxy Contacts
4. Galaxy Contacts
5. XO Contacts

I. PRIMUS CONTACTS

Site Account Numbers IP Spaces
77 Huron Ave. #126984 209.58.174.0/27
next hop IP #: 207.244.95.14
DNS Server IPs
mast.shore.net 192.233.85.19
galley.shore.net 192.233.145.6
ns1.shore.net 192.233.85.129

* Telnet link to Cisco router: Cisco 1720 Router (209.58.174.1) - router rack.

Technical:

0.) To open a problem ticket: 1-800-365-1601

1.) Tech Support, relatively new
support@PRIMUSHOST.com
(800) 470-8786

2.) Tech Support, original
(800) 966-3541

3.) Andy Dierlam (Co-lo)
McClean, VA
(866) 266-0874, VA tech support
adierlam@PRIMUSTEL.com - yes, this is his correct email address

4.) Richard Martenson (Co-lo)
Lynn, MA
(781) 586-6184
richardm@PRIMUSHOST.com

5.) Rocco Cignelli (T1?)
Toronto
rcignelli@primustel.ca

6.) Andy
(800) 470-8786 x8645
aboa@primushost.com

** docpc@shore.net - Former tech contact of Steve Glines "docpc" is
an extremely knowledgeable person who may still be there working
on abuse (spam).

Sales:

0.) Account cancellations must be addressed to:
winback@primushost.com

1.) Jason Bernabei (Co-lo)
Lynn, MA
(781) 586-6186
jbernabei@primushost.com

2.) Mike Colachico (Co-lo)
Lynn, MA
(781) 586-6142
cell: (617) 851-0005

3.) emccabe@primushost.com (T1) - DEFUNCT?
Lynn, MA
(781) 586-6113

A Sample Trace Route: Towerstream to Primus 

d:\>tracert 209.174.58.1
  1   <10 ms   <10 ms   <10 ms  64.119.133.1
  2    28 ms    27 ms    41 ms  wss1-mss.prud.ma.towerstream.com [64.119.139.1]
  3    27 ms    41 ms    28 ms  f1-1-core.prud.ma.towerstream.com [64.119.128.129]
  4    55 ms   220 ms   206 ms  f0-0-ptp.prud.ma.towerstream.com [64.119.143.178]
  5    41 ms    28 ms    41 ms  r2-0-ptp.walt.ma.towerstream.com [64.119.143.210]
  6   123 ms    41 ms    28 ms  e0-core.walt.ma.towerstream.com [64.119.143.218]
  7    41 ms    28 ms    41 ms  e2-core.snd.ma.towerstream.com [64.119.143.214]
  8    41 ms    55 ms    28 ms  f1.ba01.b006523-1.bos01.atlas.cogentco.com [66.28.20.113]
  9    28 ms    27 ms    27 ms  g10-1.core01.bos01.atlas.cogentco.com [66.28.6.109]
 10    55 ms    55 ms    55 ms  p5-0.core01.ord01.atlas.cogentco.com [66.28.4.110]
 11    83 ms    68 ms    83 ms  atm-0-0-0.nap.lincon.net [206.220.243.106]
 12    68 ms    55 ms    55 ms  206.166.9.114
 13    55 ms    54 ms    69 ms  ge8-0-0.sob12.msa1.illinois.net [206.166.2.42]
 14    69 ms    96 ms    69 ms  209.174.58.1

Back to top of page.


II. SPRINT TECH SUPPORT CONTACTS

Site Account Numbers IP Spaces
77 Huron Ave. #462 369 530 64.133.211.80/29
next hop IP #: 63.169.227.137
DNS Server IPs
ns1.sprinthome.com 208.30.221.98
ns2.sprinthome.com 208.30.221.227

General Tech Support: (800) 777-4686 - ticket@mail.sprint.net

* Telnet link to Sprint router: Sprint Zyxel Router (64.133.211.81) - 77 Huron Ave.

* howTo configuring a Sprint Zyxel Prestige 642R router

Some of those named below are very good - of a different caliber than the
usual tech support roullette we have resigned ourselves to accepting.

Nolan D. Jones:
nolan.d.jones@mail.sprint.com

Phil Norman:
(800) 777-4686 x24493

Ian Strong:
Ian.C.Stong@mail.sprint.com

Greg Smith:
(800) 777-4686 x24169 Bobby Harley:
bobby.l.harley@mail.sprint.com
(800) 777-4686 x24390

General Email:

ion-dns@sprint.net

IonService.Assurance@mail.sprint.com

A Sample Trace Route: Primus to Sprint 

C:\>tracert 64.133.211.81
 1   <10 ms    10 ms   <10 ms  209.58.174.1
 2   <10 ms   <10 ms    10 ms  cmbr1-br1-s4-0-1-26.wharf.shore.net [209.58.139.
217]
 3   <10 ms    10 ms   <10 ms  lynn2-br1-s8-0-0.wharf.shore.net [207.244.95.13]

 4    10 ms    10 ms    10 ms  209.227.130.150
 5    10 ms    10 ms    30 ms  209.227.131.8
 6    10 ms    10 ms    20 ms  sl-bb12-nyc-8-3.sprintlink.net [160.81.48.33]
 7    10 ms    10 ms    10 ms  sl-bb20-nyc-12-1.sprintlink.net [144.232.7.121]

 8    10 ms    10 ms    10 ms  144.232.13.238
 9    10 ms    10 ms    10 ms  63.169.227.137
10    30 ms    30 ms    30 ms  64.133.211.81

Back to top of page.

III. TOWERSTREAM/GALAXY CONTACTS

Site Account Numbers IP Spaces
77 Huron Ave. skyBuilders 64.119.133.0/27
WAN IP #: 64.119.139.10
next hop IP #: 64.119.128.141
DNS Server IPs
ns1.towerstream.com 198.92.71.4
ns2.towerstream.com 64.243.226.4
ns3.towerstream.com 198.92.71.37
ns4.towerstream.com 64.243.226.37

* SNMP (not telnet) link to Aperto router: Aperto Router (64.119.133.1) - 3rd floor.

TowerStream Tech Support:
(617) 558-0900 (x237)
support@towerstream.com

David Gay, Engineer:
(414) 848-5848 (x240)
dgay@towerstream.com

Mark Urso, Engineer:
(401) 848-5848 - voice
(401) 741-9423 - cell - NOT IN SERVICE!
mark@towerstream.com

Dave Carrellas (and Brent) , Antenna Techs:
dave@towerstream.com
brent@towerstream.com

Paul O'Donnell, Sr. Account Manager (Galaxy Internet Services):
(617) 558-7803 x344
paulod@gis.net

A Sample Trace Route: Primus to Towerstream 

d:\>tracert 64.119.133.1
  1   <10 ms   <10 ms   <10 ms  209.58.174.1
  2   <10 ms   <10 ms   <10 ms  cmbr1-br1-s4-0-1-26.wharf.shore.net [209.58.139.
217]
  3   <10 ms   <10 ms   <10 ms  lynn2-br1-s8-0-0.wharf.shore.net [207.244.95.13]

  4   <10 ms    16 ms    16 ms  209.227.130.150
  5   <10 ms    16 ms    15 ms  209.227.130.2
  6    32 ms    31 ms    31 ms  ATM6-0-102.cr1.ord.primustel.com [209.227.128.69
]
  7    31 ms    32 ms    31 ms  209.227.140.7
  8    31 ms    32 ms    31 ms  a4-0-6.chcgil2-cr2.bbnplanet.net [4.24.146.21]
  9    31 ms    31 ms    32 ms  so-2-3-0.chcgil2-br2.bbnplanet.net [4.24.9.33]
 10    31 ms    32 ms    31 ms  so-7-0-0.chcgil2-br1.bbnplanet.net [4.24.5.217]
 11    47 ms    47 ms    62 ms  so-0-0-0.bstnma1-nbr1.bbnplanet.net [4.24.9.54]
 12    47 ms    47 ms    62 ms  p1-0.bstnma1-cr7.bbnplanet.net [4.24.4.226]
 13    47 ms    47 ms    62 ms  s1-0.towerstream.bbnplanet.net [4.24.92.50]
 14    47 ms    47 ms    62 ms  e0-mss.prud.ma.towerstream.com [64.119.128.141]
 15   109 ms    78 ms    94 ms  64.119.133.1

Back to top of page.

IV. GALAXY CONTACTS

Site Account Numbers IP Spaces
77 Huron Ave. ? 63.209.229.192/29
next hop IP #: 208.218.128.4
DNS Server IPs
ns1.gis.net 208.218.130.4
ns2.gis.net 208.218.130.5

General Tech Support: 888-357-5412

Peter, Derek, Zoe, Steve, Chris: x237



A Sample Trace Route: Primus to Galaxy 

d:\>tracert 63.209.229.193
 1   <10 ms   <10 ms   <10 ms  209.58.174.1
 2   <10 ms   <10 ms   <10 ms  cmbr1-br1-s4-0-1-26.wharf.shore.net [209.58.139.
17]
 3    31 ms    15 ms   <10 ms  lynn2-br1-s8-0-0.wharf.shore.net [207.244.95.13]
 4    16 ms   <10 ms    15 ms  209.227.134.133
 5   <10 ms   <10 ms   <10 ms  G2-0.pr1.dca.primustel.com [209.227.134.8]
 6    78 ms    94 ms    78 ms  500.POS4-2.GW5.DCA6.ALTER.NET [65.195.226.241]
 7    78 ms    94 ms    78 ms  0.so-4-3-0.XL1.DCA6.ALTER.NET [152.63.38.94]
 8    78 ms    94 ms    78 ms  POS6-0.BR1.DCA6.ALTER.NET [152.63.38.113]
 9    78 ms    94 ms    94 ms  204.255.169.38
10    78 ms    94 ms    94 ms  ae0-53.mp1.Washington1.Level3.net [64.159.18.65]
11    94 ms    94 ms   109 ms  so-0-1-0.mp2.Boston1.Level3.net [209.247.9.126]
12   109 ms    94 ms    94 ms  gigabitethernet11-0.hsipaccess1.Boston1.Level3.n
t [64.159.3.142]
13    93 ms    94 ms    94 ms  unknown.Level3.net [166.90.184.2]
14     *       47 ms    47 ms  pm1-ppp4.gis.net [208.218.128.4]
15     *       31 ms    47 ms  63.209.229.193
Back to top of page.

V. XO CONTACTS

Site Account Numbers IP Spaces
77 Huron Ave. #C171345 (case ID) 64.2.134.160/27
next hop IP #: 207.88.86.54
DNS Server IPs
nameserver1.concentric.net 207.155.183.73
nic1.concentric.net 205.158.16.5

* Telnet link to SpeedStream (Efficient Networks): Router (64.2.134.161) - router rack. (Model #5851 - Part #120-5851-017 http://www.efficient.com/products/routers.html)

Technical:

1.) Tech Support
supportdsl@xo.com
(888) 575-6398

2.) Ronald Jones
89 Fulkerson St.
Cambridge MA 02141
tel: (781) 628-4415
fax: (617) 799-1315
rwjones@nextlink.com



A Sample Trace Route: Towerstream to Primus 

d:\>tracert 64.2.134.161
  1   <10 ms   <10 ms    16 ms  209.58.174.1
  2   <10 ms   <10 ms   <10 ms  cmbr1-br1-s4-0-1-26.wharf.shore.net [209.58.139.
217]
  3   <10 ms   <10 ms   <10 ms  lynn2-br1-s8-0-0.wharf.shore.net [207.244.95.13]

  4   <10 ms    15 ms    16 ms  209.227.130.150
  5   <10 ms    16 ms    15 ms  ATM6-0-103.cr2.phi.primustel.com [209.227.128.10
]
  6    16 ms    15 ms    16 ms  ATM6-0-101.cr2.dca.primustel.com [209.227.128.18
]
  7    15 ms    16 ms    15 ms  G2-0.pr1.dca.primustel.com [209.227.134.8]
  8    15 ms    16 ms    16 ms  66.89.197.21
  9    15 ms    16 ms    15 ms  ge5-0-0.MAR1.Washington-DC.us.xo.net [207.88.87.
17]
 10    15 ms    16 ms    16 ms  p5-1-0-0.RAR1.Washington-DC.us.xo.net [65.106.3.
141]
 11    16 ms    15 ms    32 ms  p6-0-0.RAR2.NYC-NY.us.xo.net [65.106.0.1]
 12    16 ms    31 ms    31 ms  p4-0-0.MAR2.Cambridge-MA.us.xo.net [65.106.3.26]

 13    16 ms    31 ms    32 ms  ge13-0.CLR1.Cambridge-MA.us.xo.net [207.88.86.54
]
 14    32 ms    31 ms    31 ms  w161.z064002134.bos-ma.dsl.cnc.net [64.2.134.161
]

Trace complete.
Back to top of page.
< Persistent Archive >
Edit  |  Subscribe (1)
Language: fr  | it  | de  | es  | pt  | ar  | he  | da  | nl  | zh  | ja  | ko  | none 
Author: jesse
skyCalendar

This Version:
Archived at: https://www.skybuilders.com/Admin/ISP-Contacts.20020517124456.html
Next Version:

Requests
 Version: 2482 | Series: 22193